For colored rods, lampwork supplies, and single-color beads, we will enclose a postal transfer form when we ship the items, so please remit the money at a Japanese post office.

Accessories and glass works will be shipped after payment is confirmed.

Shipping outside of Japan will also be done after payment is confirmed.

Please note that shipping fees may vary based on factors such as remote islands, delivery options, weight, and the shipping company.

• Japan Post Yu-Pack handles packages up to 30kg, including the weight of the box. For packages over 25kg, additional weight charges apply.
• Please note that for some regions like Okinawa, shipping might take longer, and for remote islands, delivery may be limited to the port only.
  

(Applicable only if you opt for cash-on-delivery)

• For product cost + shipping + cash-on-delivery fee less than ¥50,000: ¥468 (incl. tax)
• For product cost + shipping + cash-on-delivery fee between ¥50,000 and ¥300,000: ¥682 (incl. tax)
• For product cost + shipping + cash-on-delivery fee between ¥300,001 and ¥500,000: ¥1062 (incl. tax)

Postal Transfer:

Symbol: 00960-9-252675

Payee: Satake Glass Co., Ltd

(Transfer fees are the responsibility of the customer. Please inquire separately for bank transfers.)

Remit the cash to the bank.

Do payment in Japanese yen please.

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SUMITOMO MITSUI BANKING CORPORATION

swift code SMBC JP JT (0009)

IZUMI BRANCH  (177)

CURRENT A/C  219432

7-1, 1-Chome, Fuchu-cho, Izumi-shi, OSAKA-FU, 594-0071, JAPAN

If there is a defect in our product, please return it by COD (Cash on Delivery). We will exchange it for a defect-free item. Please return the item within 7 days of receiving it. Please note that we cannot accept returns under normal circumstances.

The personal information provided by customers when ordering through this site will be used only for the purpose of our services and will not be used for any other purposes.

Consumption tax, remittance fees, and shipping fees are the responsibility of the customer.

Glass rods weighing 25-36 kg will be shipped in two separate cardboard boxes for the cost of 3,850 yen for a wooden box.

Two weeks from the date of order acceptance.

For Glass rods orders, shipment is usually within 1-2 business days. However, we will contact you and consult with you depending on the availability of stock.

Satake Glass Co., Ltd – Mail Order Department

Address: 2-11-30 Saiwai, Izumi, Osaka 594-0005, Japan

Satake Glass Co., Ltd – Contact: Satake

Phone: 0725-41-0146

Fax: 0725-45-7321

Email: office@satake-glass.com